Returns Policy

Acacia Creative Pty Ltd (ABN 84619365098) (“we", “us" or the “Company") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returnsĀ  policy describes generally how we manage product returns. Returns remain subject to our Usage Terms (http://www.whiteflame.com.au/refundpolicy). If you would like more information, please don’t hesitate to contact us.

Refunds

Refunds will not be available in any circumstances. If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us in accordance with the below.

Returns

Replacement or credit as remedy

If you are not satisfied with any item that you receive from us, please let us know as soon as possible as we may be able to replace the item for you. In some circumstances, we may provide a credit instead of replacement at our discretion.

Returning items within the first 5 Business Days

If we receive the returned item, or written notice from you that you will be returning the item, within the first 5 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances (including analysing the returned item, if considered appropriate by us) to ascertain whether or not the Company is at fault and:

  • (Company at fault) if we consider that the Company is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
  • (Company not at fault) if we consider that the Company is not at fault, then we will consider your claim on a case by case basis and offer a replacement or credit at our

Returning items after the first 5 Business Days

If we do not receive the returned item, or written notice from you that you will be returning the item, within the first 5 Business Days after the earlier of the date of purchase and the date of delivery to you, then we will assess the circumstances to ascertain whether or not the Company is at fault and:

  • (Company at fault) if we consider that the Company is at fault, we will provide a full replacement of the returned item (or a credit at our discretion); or
  • (Company not at fault) if we consider that the Company is not at fault, then no replacement or credit will be provided. The Company may, however, choose to provide a replacement or credit in some cases at its

If we accept your return of any item for any reason, you agree to completely delete or erase the original item from your device or any other device it may be contained on.

Business Days

In this returns policy, “Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in Sydney, New South Wales are open for business.